Getting ready for your first conversation

Start with what happened

A first conversation is an opportunity to explain your situation and understand whether the firm may be able to help. You can begin with a short account: what happened, when it happened, and what has changed for you since then.

Think about the questions affecting your day now. They might concern work, records, insurance correspondence, or simply understanding the process. Mention what is most important to you instead of trying to anticipate every legal issue.

Bring what you already have

You do not need a perfect file before asking questions. Start with the records available to you and identify what is still missing. Keep original documents and make copies for your working folder.

• The date and location, plus a short account in your own words.
• Names and contact information for people or organizations involved.
• Photographs, reports, letters, and claim numbers you already have.
• A list of appointments, time missed from work, and practical questions.

Make room for your questions

Write down the questions you want answered. It can help to separate questions about immediate practical needs from questions about the process. Note any letter, appointment, or response date you have been given so it can be discussed.

• What information would help explain my situation?
• Who would handle my matter if we move forward?
• How would fees and case expenses work?
• What happens after this conversation?